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Agent:[10:54:13 AM]: Hello, how
  may I help you today?
EmiratesMac:[10:54:34 AM]: I was
  wondering where I can get the
  Secure Desktop for my Mac?
Agent:[10:55:56 AM]: Is it for
  alshamil service?
EmiratesMac:[10:56:12 AM]: Yes
EmiratesMac:[10:56:34 AM]: I saw in the
  news you announced it was free for
  Al Shamil users
Agent:[10:57:06 AM]: Let me check
  the s/w details.Could you please
  wait  for a moment
EmiratesMac:[10:57:15 AM]: OK
Agent:[11:03:02 AM]: Sorry to
  inform you that these products
  ,NIS /NPF /NAV doesn't support MAC
  O/S
EmiratesMac:[11:03:59 AM]: OK, so what
  should I do to protect me and my
  Mac then?
EmiratesMac:[11:04:53 AM]: Is there Mac
  software you can recommend that
  will do the same as what you give
  Windows users?
Agent:[11:06:12 AM]: You may have
  to use your own firewall or
  security programs for the
  timebeing but we are escalating
  this to our cust supp team to
  arrange an alternate solution for
  MAC users
EmiratesMac:[11:06:49 AM]: That sounds
  good. I have another question....
Agent:[11:06:55 AM]: sure
EmiratesMac:[11:07:35 AM]: I tried to
  get this chat to work with Mac
  (MAC OS X 10.4.4 and Safari) and
  it wouldn't connect. Would you
  know why that is? I'm using
  WIndows right now.
Agent:[11:08:32 AM]: Are you
  getting any error message while
  trying to open the chat window ?
EmiratesMac:[11:10:23 AM]: I get as far
  as showing this small chat-window
  but it never goes beyond
  "Connection established"
Agent:[11:12:08 AM]: Could you
  please forward this with the
  complete details to
  help@emirates.net.ae ...
Agent:[11:12:49 AM]: Please attach
  the full details ,including s/w
  version & browser etc...
Agent:[11:13:27 AM]: We will
  forward this to our tech dept for
  further testing .
EmiratesMac:[11:13:53 AM]: OK. Could
  the customer support team email me
  when they have an answer to my
  secure deskop question? My email
  is emiratesmac@nystedt..org.
Agent:[11:14:06 AM]: Do you have
  any POP-UP blocker active ?
EmiratesMac:[11:14:37 AM]: I turned off
  the popup blocker before trying to
  get into the chat.
Agent:[11:14:44 AM]: ok
EmiratesMac:[11:15:31 AM]: You may want
  to mention that on the site
  though, that you have to turn off
  popup blocking
Agent:[11:16:09 AM]: I will
  forward your email add also to the
  same dept .You can also get the
  same information from
  www.ecompany.ae/security
EmiratesMac:[11:16:36 AM]: I looked
  there and there's nothing about
  Mac there as far as I could see
Agent:[11:18:17 AM]: That's right
  & there was less risk on MAC
  before compare to windows but
  since it's changing ,we need
  security for mac also 
EmiratesMac:[11:18:57 AM]: I think that
  would be a good idea.
Agent:[11:19:00 AM]: It's better
  to contact MAC support centre for
  more updated info on this
Agent:[11:19:35 AM]: Same time we
  will also escalate through our
  cust serv team
EmiratesMac:[11:19:43 AM]: I just think
  it's unfair that you give away
  software for free to Windows users
  but nothing to Mac users. There's
  SYmantec Antivirus for Mac too,
  and I think their Firewall as
  well.
Agent:[11:20:47 AM]: but for these
  products ,there is no support for
  MAC even from symantec
EmiratesMac:[11:21:19 AM]: What do you
  mean "no support"?
Agent:[11:21:25 AM]: they may have
  different products for mac 
Agent:[11:22:09 AM]: it's not the
  same package for Windows and MAC
EmiratesMac:[11:24:11 AM]: I know it's
  not the same package, but that's
  not the point. You should offer
  the same protection/functionality
  for Mac users as well, even if
  that means going with another
  product.
Sending your URL to agent.
Sending your URL to agent. 
  http://www.symantec.com/home_homeoffice/products/internet_security/nis30mac/
Agent:[11:25:33 AM]: that's why we
  are reporting this to the
  concerned dept now 
EmiratesMac:[11:26:11 AM]: Ok, well
  thanks for the help, and I hope to
  hear from that team shortly.
Agent:[11:26:36 AM]: We will try
  the best for this
Agent:[11:26:43 AM]: You are most
  welcome