What’s with this paranoia over bags in stores? We went to a Carrefour store this evening and I had my Macbook in a bag over one shoulder. The guard at the entrance stopped me saying I had to leave the bag because it was a “big bag” and they were not allowed in the store.
Now, let’s see… while I was there arguing with the Carrefour people I saw other customers walk in with various bags. They were of different shapes, sizes, colors, etc. and some of them were not much smaller than my bag. So why were they accepted in? Because they are not “laptop bags”, the guys told me. Well that’s as clear as mud, isn’t it? That some of them, even larger ones, were carried by women had nothing to do with it surely, how could it? Sure, we can spot most bags that are made for computers, but more and more of them look like regular bags. Further into the discussion their argument changed to “large bags are not allowed”. So not just laptop bags, but “large bags”. Okay, I was getting confused. So a smaller bag, that doesn’t look like a laptop bag, in which I can stuff all kinds of laptops, iPods, and other goodies, is perfectly okay, but my somewhat larger bag in which I already have a notebook that they don’t even sell, that’s not allowed.
So what was their solution to the problem? Well, you know the answer, right? It was that I should leave the bag with Customer Service (CS). You leave them bag with CS, then you get a little plastic thing with a number on it, and you go claim your bag once you’re done. That doesn’t make me feel very secure, I must say. Even as the Carrefour guys kept telling me “as long as this store has been open, not one single thing has disappeared from [CS]“, “we are Carrefour and you know us”, and “your bag is safe with us” I just kept thinking “I wouldn’t trust you with my sandals”. I asked them, “what’s my guarantee that if my computer disappears while in the care of [CS] that I get my money back for it?”. And you know the answer right… “we are Carrefour”.
At one point I had four Carrefour guys standing around me trying to argue their point. They kept saying that the rules were there to protect customers like myself, but it seemed to me the rules were there more to protect Carrefour. If the rules were there to protect me as a customer, they sure didn’t do much to protect me tonight, protect me from Carrefour’s rules that is. Seems I needed more protection from Carrefours arbitrary rules and their even more confusing attempts to enforce them, than from myself.
Let’s be clear about this, before I finish: I don’t have a problem with rules. Rules are for the most part fine and are usually necessary. I’m the kind of person that by and large actually likes rules because they make some things more understandable and predictable. But when something is enforced because of rules and the rules are non-existent or at least very unclear and arbitrarily applied, then I have a problem.
I understand Carrefour may have a problem with items being stolen in the store and sure a large bag could be used to conceal stuff that someone could carry with them out of the store without paying for it. But there must be better ways of dealing with these issues. At the very least, I would suggest that there is a clear policy about items left in CS that is available to anyone who asks for it, or why not post it on the wall at CS. That would go a long way to making things easier, that, and to enforce the policy evenly and fairly.
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